Privacy Policy

Last Updated: April 9, 2026 | Effective: April 9, 2026

Your privacy matters to us. Liora Media is committed to protecting your personal data with full transparency. This policy explains exactly what we collect, why we collect it, and how you can control it.

1. Who We Are

Liora Media ("we", "our", "us") is a social media automation platform operated by AMNEXTECH. Our registered email is lioramedia.official@gmail.com.

2. Information We Collect

We collect information you provide directly and automatically when you use our platform:

Account Data: Name, email address, and password when you register.
Billing Data: Payment details processed securely through our payment provider (we never store raw card numbers).
Social Account Tokens: OAuth tokens granted when you connect your social media accounts (Twitter/X, LinkedIn, Instagram, etc.). These tokens are encrypted at rest.
Usage Data: Pages visited, features used, scheduling patterns, and session duration to improve our product.
Device & Log Data: IP address, browser type, operating system, and timestamps for security and diagnostics.
Communications: Any messages you send us via the contact form or support email.

3. How We Use Your Information

To deliver and operate the Liora Media platform and its features.
To post content to your connected social accounts on your behalf, strictly per your instructions.
To send transactional emails (receipts, password resets, post-scheduling confirmations).
To send product updates and marketing communications (you can opt out at any time).
To detect fraud, abuse, and security threats.
To analyze aggregate usage patterns and improve our product.
To comply with legal obligations.

4. Legal Basis for Processing (GDPR)

If you are in the European Economic Area (EEA), we process your data under the following legal bases:

Contractual Necessity: To fulfill our service agreement with you.
Legitimate Interest: To operate securely, prevent fraud, and improve our platform.
Consent: For marketing communications (you may withdraw consent any time).
Legal Obligation: Where the law requires it.

5. Data Sharing

We do not sell your personal data. We may share it with:

Social Media Platforms: We communicate with Twitter/X, LinkedIn, Instagram, Facebook, and others via their official APIs to fulfil your scheduling requests.
Infrastructure Providers: Cloud hosting, database, and CDN partners (e.g., AWS, Cloudflare) bound by Data Processing Agreements.
Payment Processors: Stripe or equivalent, who handle billing under PCI-DSS compliance.
Analytics Tools: Anonymised, aggregated usage data only.
Legal Authorities: If legally compelled by a court order or regulatory authority.

6. Data Retention

We retain your account data while your account is active. Upon deletion, personal data is purged within 30 days. Anonymised analytics data may be retained indefinitely. Billing records are kept for 7 years to comply with financial regulations.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

Access a copy of your personal data.
Correct inaccurate data.
Delete your data ("Right to be Forgotten").
Restrict or object to certain processing activities.
Data portability — receive your data in a machine-readable format.
Withdraw consent at any time without affecting prior lawful processing.

To exercise any right, email us at lioramedia.official@gmail.com. We respond within 30 days.

8. Cookies

We use cookies and similar tracking technologies. Please review our Cookie Policy for full details.

9. Security

We implement industry-standard security practices including HTTPS/TLS encryption in transit, AES-256 encryption at rest for sensitive tokens, regular security audits, and role-based access controls. No system is 100% immune, and we will notify you of any breach affecting your data within 72 hours as required by law.

10. Children's Privacy

Liora Media is not directed at children under 13 (or 16 in the EEA). We do not knowingly collect data from minors. If you believe we have done so inadvertently, contact us immediately for deletion.

11. International Data Transfers

Your data may be processed in countries outside your own. We ensure all transfers comply with applicable law via Standard Contractual Clauses (SCCs) or equivalent safeguards.

12. Changes to This Policy

We may update this policy periodically. If changes are material, we will notify you via email or a prominent notice on our platform with at least 14 days' notice before changes take effect.

13. Contact Us

For any privacy-related questions or to exercise your rights, contact our Privacy Team at:
📧 lioramedia.official@gmail.com